Denver, CO,
05:25 PM

Complete the Facilities Department's campus condition and customer survey

Jan. 9, 2018

To: University of Denver faculty, staff and students

From: James Rosner, associate vice chancellor, Facilities Management and Planning

The mission of Facilities Management and Planning is: Through exceptional customer service, we provide sustainable stewardship to the university community that creates an engaging and thriving environment to learn, live, teach and work.

In order to provide best possible customer service, it is imperative to receive feedback from the campus community through an annual survey.

Thank you for taking the time to complete the new Facilities Department Campus Condition and Customer Survey. Your feedback is important and gives us performance information to better serve you and in benchmarking the DU Facilities Department with our peers at other campuses across the nation.

The survey is designed so that you will only need to fill out the sections that are relevant to you. Those of you who submit work orders on a regular basis will be asked to take the full survey.

The survey questions are repetitive because they ask you to assess your experiences with each of our individual responsibility areas that may have responded to your requests over the course of the year. The survey should take no longer than 10-15 minutes to complete and your input will help our department manage the needs of the campus more effectively. Please feel free to contact David White at with any questions or comments.

Take the survey here. By clicking on the link you will be able to complete the survey anonymously. Your information is confidential, but this year we have included the option for you to add contact information to be entered into a drawing for gift certificates that we will be distributing as a thanks to respondents for your time.

We would also like to make you aware that the survey does not have an option to go back and edit your answers or comments, so please take your time with each question before moving on to the next page.